Advanced Certificate in Building High-Performance Service Teams

Name: Advanced Certificate in Building High-Performance Service Teams
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• Team Leadership and Development: Building and leading high-performance service teams, fostering a positive team culture, and promoting continuous learning and development.
• Communication and Collaboration: Developing effective communication strategies, promoting collaboration within teams, and managing conflicts.
• Performance Metrics and Analytics: Identifying and tracking key performance metrics, analyzing team performance data, and using insights to improve team performance.
• Customer Experience Management: Understanding customer needs and expectations, designing and delivering exceptional customer experiences, and measuring customer satisfaction.
• Change Management: Leading and managing change within service teams, building resilience and adaptability, and promoting innovation.
• Emotional Intelligence and Empathy: Developing emotional intelligence, practicing empathy, and building strong relationships with team members and customers.
• Diversity, Equity, and Inclusion: Promoting diversity, equity, and inclusion within service teams, and leveraging team diversity to drive innovation and performance.
• Coaching and Mentoring: Providing effective coaching and mentoring to team members, fostering their growth and development, and helping them achieve their career goals.

• Strategic Workforce Planning: Planning and managing service team workforce, aligning team skills with organizational goals, and addressing talent gaps.

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The Advanced Certificate in Building High-Performance Service Teams is a valuable credential for professionals looking to enhance their skills and marketability in the UK's growing service sector. The following roles represent some of the most in-demand positions and their relative distribution in the job market. 1. **Service Team Manager**: As a service team manager, you will lead and oversee the work of customer service, technical support, or sales support teams to ensure top-notch service delivery and customer satisfaction. The average salary for this role in the UK ranges between £30,000 and £50,000 per year, with a growing demand for skilled professionals. 2. **Customer Service Specialist**: Customer service specialists are responsible for addressing customer inquiries and concerns, ensuring a positive experience for clients, and managing relationships to foster brand loyalty. The average UK salary for this role is between £18,000 and £30,000 per year, with a high demand for candidates with excellent communication and problem-solving skills. 3. **Technical Support Engineer**: Technical support engineers provide assistance to customers experiencing technical issues with products or services, troubleshooting problems and guiding clients through solutions. In the UK, the average salary for this role ranges between £25,000 and £45,000 per year, with a high demand for professionals with technical expertise and strong interpersonal skills. 4. **Sales Support Representative**: Sales support representatives provide administrative and operational assistance to sales teams, enabling them to focus on selling products or services to clients. The average UK salary for this role is between £18,000 and £30,000 per year, with a strong demand for candidates with strong organizational and communication skills.

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Grundlegendes Verständnis des Themas
Englischkenntnisse
Computer- und Internetzugang
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ADVANCED CERTIFICATE IN BUILDING HIGH-PERFORMANCE SERVICE TEAMS

wird verliehen an

Name des Lernenden

der ein Programm abgeschlossen hat bei

London School of International Business (LSIB)

Verliehen am

05 May 2025

Blockchain-ID: s-1-a-2-m-3-p-4-l-5-e

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