Executive Development Programme in Mobile Money Agent Productivity
-- ViewingNowThe Executive Development Programme in Mobile Money Agent Productivity is a certificate course designed to enhance the skills of professionals in the rapidly growing mobile money industry. This program emphasizes the importance of agent productivity in expanding financial inclusion and driving economic growth.
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โข Mobile Money Fundamentals: Understanding the basics of mobile money, its benefits, and how it works. Coverage includes mobile money ecosystem, agents, and customers.
โข Product Knowledge: Deep dive into various mobile money products and services such as deposits, withdrawals, transfers, and bill payments. Also covers value-added services like insurance, loans, and savings.
โข Customer Service Skills: Learn best practices in customer service, including handling customer queries, managing complaints, and providing excellent customer experience.
โข Financial Literacy: Enhance financial knowledge, including understanding of financial statements, budgeting, and risk management. This helps agents to better serve customers and grow their businesses.
โข Technical Skills: Master the technical aspects of mobile money, such as registering new customers, managing transactions, and troubleshooting common issues.
โข Business Development: Explore strategies for business growth, such as marketing, customer acquisition, and retention. Also covers managing inventory, cash flow, and other business operations.
โข Regulations and Compliance: Understand the legal and regulatory framework governing mobile money, including Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) regulations, and data privacy laws.
โข Security and Fraud Prevention: Learn best practices in security and fraud prevention, including protecting customer data, detecting fraudulent activities, and implementing security measures.
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