Professional Certificate in IT Service Problem Management

Name: Professional Certificate in IT Service Problem Management
Availability: InStock

-- viewing now

The Professional Certificate in IT Service Problem Management is a comprehensive course that equips learners with the essential skills to identify, analyze, and resolve IT-related issues. This course emphasizes the importance of proactive problem management in reducing IT service disruptions, improving system availability, and ensuring business continuity.

4.5

Based on 6,219 reviews

2,248+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's digital age, there is a high demand for IT professionals with expertise in problem management. By completing this course, learners will be able to demonstrate their ability to manage complex IT problems, reducing downtime and increasing productivity. This will ultimately lead to better career advancement opportunities and higher earning potential. This course covers various topics, including problem identification, categorization, prioritization, and resolution. It also emphasizes the importance of communication, documentation, and collaboration in the problem-solving process. By the end of this course, learners will have a deep understanding of the best practices and tools required to manage IT problems effectively.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• IT Service Problem Management Framework
• Identifying and Categorizing IT Problems
• IT Problem Management Processes and Procedures
• IT Problem Management Tools and Technologies
• IT Problem Management Metrics and Measurements
• IT Problem Management Roles and Responsibilities
• IT Problem Management and Change Management Integration
• IT Problem Management and Incident Management Integration
• IT Problem Management Best Practices and Industry Trends

This list of units covers the essential knowledge and skills required for a Professional Certificate in IT Service Problem Management. Topics include the overall framework, identification and categorization of IT problems, processes and procedures, tools and technologies, metrics and measurements, roles and responsibilities, integration with change and incident management, and best practices in the industry. This curriculum will equip learners with the necessary skills and expertise to effectively manage IT problems and minimize the impact on IT services.

Career Path

The Professional Certificate in IT Service Problem Management is a valuable credential for IT professionals in the UK, as the demand for skilled professionals in this field has been steadily growing. With the increasing complexity of IT systems, organisations rely on skilled personnel to manage and resolve problems efficiently. The 3D pie chart above displays the most relevant roles and their representation in the UK job market, providing insights into the industry's needs. The chart highlights the following roles and their relevance in the UK IT Service Problem Management job market: 1. ITIL Expert: These professionals are experienced in implementing ITIL (Information Technology Infrastructure Library) principles to manage IT services. The 'ITIL Expert' skill is present in 25% of job postings related to IT Service Problem Management. 2. IT Service Manager: With 40% of job postings focusing on this role, IT Service Managers are essential for supervising the delivery of IT services and ensuring that they align with business needs. 3. Problem Analyst: As technology becomes more intricate, the importance of dedicated problem analysts increases. They are responsible for identifying and addressing IT issues, and represent 20% of job postings. 4. IT Support Specialist: These professionals are in charge of providing technical assistance to end-users, and are specified in 15% of job postings. Understanding the job market trends is crucial for professionals pursuing a career in IT Service Problem Management and for organisations looking to hire skilled personnel. This 3D pie chart visually represents the current UK job landscape and sheds light on the demand for various roles within the IT Service Problem Management field.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

▼

How long does it take to complete the course?

▼

What support will I receive during the course?

▼

Is the certificate recognized internationally?

▼

What career opportunities will this course open up?

▼

When can I start the course?

▼

What is the course format and learning approach?

▼

Course fee

Get course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

PROFESSIONAL CERTIFICATE IN IT SERVICE PROBLEM MANAGEMENT

is awarded to

Learner Name

who has completed a programme at

London School of International Business (LSIB)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.