Advanced Certificate in IT Service Desk: Building High-Performance Teams
-- viewing nowThe Advanced Certificate in IT Service Desk: Building High-Performance Teams is a comprehensive course designed to equip learners with essential skills for career advancement in IT Service Desk management. This certificate course emphasizes the importance of building and leading high-performance teams, a critical aspect of modern IT Service Desk operations.
3,976+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• IT Service Desk Management
• High-Performance Team Building
• Service Desk Metrics and KPIs
• ITIL Framework for Service Desks
• Change Management Best Practices
• Communication and Interpersonal Skills
• Incident and Problem Management Techniques
• Customer Service and Experience Management
• Service Desk Staff Training and Development
• Continual Service Improvement Strategies
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate