Advanced Certificate in IT Service Desk: Building High-Performance Teams

-- viewing now

The Advanced Certificate in IT Service Desk: Building High-Performance Teams is a comprehensive course designed to equip learners with essential skills for career advancement in IT Service Desk management. This certificate course emphasizes the importance of building and leading high-performance teams, a critical aspect of modern IT Service Desk operations.

4.5
Based on 2,261 reviews

3,976+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In an era where digital transformation is driving business growth, the demand for IT Service Desk professionals who can lead high-performance teams is on the rise. This course provides learners with the knowledge and skills to meet this demand, covering topics such as team building, leadership, communication, problem-solving, and service level management. By completing this course, learners will be able to demonstrate their expertise in IT Service Desk management, making them attractive candidates for senior roles in the industry. They will have the skills to build and lead high-performance teams, ensuring the successful delivery of IT services and contributing to their organization's overall success.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• IT Service Desk Management
• High-Performance Team Building
• Service Desk Metrics and KPIs
• ITIL Framework for Service Desks
• Change Management Best Practices
• Communication and Interpersonal Skills
• Incident and Problem Management Techniques
• Customer Service and Experience Management
• Service Desk Staff Training and Development
• Continual Service Improvement Strategies

Career Path

This section highlights the job market trends for an Advanced Certificate in IT Service Desk, focusing on building high-performance teams. The 3D pie chart below provides a clear representation of the demand for various IT service desk roles in the UK, emphasizing the need for skilled professionals in this field. The chart reveals the following distribution of roles in a high-performance IT service desk team: 1. **IT Service Desk Manager**: 20% 2. **IT Service Desk Team Lead**: 25% 3. **IT Service Desk Analyst**: 30% 4. **IT Service Desk Technician**: 25% These percentages reflect the job market trends and skill demand for the IT service desk sector. By understanding the industry relevance and distribution of these roles, you can make informed decisions regarding your professional career path in IT service desk management. The chart's responsive design ensures that it adapts to different screen sizes, providing a seamless user experience on various devices. The transparent background and lack of added background color keep the focus on the visualized data, making it easier to interpret the statistics.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN IT SERVICE DESK: BUILDING HIGH-PERFORMANCE TEAMS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment