Executive Development Programme in Customer Experience & Innovation Strategy

-- viewing now

The Executive Development Programme in Customer Experience & Innovation Strategy is a certificate course designed to empower professionals with the skills to drive customer-centric innovation. In today's experience-driven economy, this programme is of paramount importance as it teaches learners how to create meaningful relationships with customers, fostering loyalty and driving growth.

5.0
Based on 3,048 reviews

2,670+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With increasing industry demand for experts who can deliver exceptional customer experiences, this course provides a competitive edge by equipping learners with the latest methodologies and frameworks in customer experience management, design thinking, and innovation strategy. Through hands-on learning and real-world applications, this course equips learners with essential skills for career advancement, including the ability to lead cross-functional teams, drive customer-centric change, and create innovative solutions that meet customer needs and expectations. By mastering these skills, learners can become indispensable assets in their organizations, driving growth, and fueling success through exceptional customer experiences and innovative strategies.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Executive Customer Experience (CX) Strategy
• Understanding Customer Journey Mapping
• Design Thinking and Innovation in CX
• Voice of the Customer (VoC) Programs
• Metrics and Analytics for CX Measurement
• CX Technology and Tools
• Change Management and CX Transformation
• Building a Customer-Centric Culture
• CX Leadership and Team Development

Career Path

The Customer Experience & Innovation Strategy sector is booming, with exciting roles in high demand. With the increasing focus on customer-centric approaches, businesses recognize the value of customer experience management and innovation strategists. Companies in the UK are investing in professionals who can improve customer satisfaction, drive loyalty, and create innovative solutions. This 3D Pie chart illustrates the distribution of roles in the Customer Experience & Innovation Strategy sector, including: - Customer Experience Manager: These professionals oversee the implementation of customer experience strategies and ensure seamless interactions between the brand and its customers. - Customer Experience Analyst: Analysts gather and interpret data to identify customer needs and pain points, driving improvements in the customer journey. - Innovation Strategist: These individuals focus on fostering an innovative culture within an organization, implementing new ideas, and driving growth. - UX/UI Designer: UX/UI designers create user-friendly interfaces, enhancing the overall customer experience. - CX Data Analyst: These professionals collect, analyze, and interpret customer data to inform business decisions and strategies. Explore these dynamic roles in the Customer Experience & Innovation Strategy sector and stay ahead in the ever-evolving UK job market. With the right skillset, you can contribute to the success of organizations and make a meaningful impact on customer experiences.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER EXPERIENCE & INNOVATION STRATEGY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment