Professional Certificate in Customer Experience Strategy & Design

-- viewing now

The Professional Certificate in Customer Experience Strategy & Design is a vital course designed to meet the growing industry demand for customer experience (CX) professionals. This program equips learners with essential skills to design and implement effective CX strategies that drive business growth and success.

4.5
Based on 5,468 reviews

3,189+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With a focus on the latest CX trends and best practices, the course covers key topics such as customer journey mapping, design thinking, voice of the customer (VoC) programs, and CX metrics. Learners will gain hands-on experience in using CX tools and techniques to improve customer satisfaction, loyalty, and advocacy. By completing this course, learners will be able to demonstrate their expertise in CX strategy and design, making them highly valued by employers in a wide range of industries. This program is an excellent opportunity for professionals looking to advance their careers in CX, marketing, product management, or customer service roles.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Design Thinking for Customer Experience
• CX Metrics and Analytics
• Voice of the Customer (VoC) Programs
• Creating Customer Personas
• Building an Effective CX Strategy
• Implementing CX Design Frameworks
• CX Strategy and Organizational Alignment
• Continuous Improvement in Customer Experience

Career Path

In the ever-evolving world of business, customer experience (CX) has become a critical differentiator. A Professional Certificate in Customer Experience Strategy & Design is an excellent way to stay relevant and thrive in this competitive landscape. This data visualization highlights the job market trends in the UK for professionals in this field. Customer Experience Managers lead the way, accounting for 35% of the demand, followed closely by Customer Experience Analysts at 25%. Customer Experience Specialists represent 20% of the opportunities, while User Experience Designers make up 15%. A smaller yet significant portion of the market consists of Customer Service Managers, accounting for 5% of the roles. These trends emphasize the increasing importance of customer-centric strategies in today's global economy. By gaining the skills and knowledge provided by a Professional Certificate in Customer Experience Strategy & Design, professionals can position themselves at the forefront of this rapidly growing industry. Whether you aspire to become a Customer Experience Manager, Analyst, Specialist, or User Experience Designer, this certificate program will equip you with the tools to excel in your desired role and contribute to the success of your organization.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CUSTOMER EXPERIENCE STRATEGY & DESIGN
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment