Executive Development Programme in Building Smart Customer Service

Name: Executive Development Programme in Building Smart Customer Service
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The Executive Development Programme in Building Smart Customer Service is a certificate course designed to empower professionals with the skills to deliver excellent customer service. In today's experience-driven economy, customer service has become a critical differentiator, making this course increasingly important.

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Acerca de este curso

The programme focuses on teaching practical skills in communication, problem-solving, and technology-enabled customer service, making it highly relevant to various industries. By enrolling in this course, learners can expect to develop a deep understanding of customer service best practices, emerging trends, and the latest technologies. They will gain hands-on experience in creating and managing effective customer service strategies, enabling them to drive business growth and customer satisfaction. Moreover, the course provides learners with essential skills for career advancement, making it an excellent investment for professionals seeking to differentiate themselves in the job market.

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Detalles del Curso

• Customer Service Fundamentals
• Importance of Building a Customer-Centric Culture
• Effective Communication & Active Listening Skills
• Understanding Customer Needs & Personalization Techniques
• Leveraging Technology in Customer Service: AI, Chatbots, CRM
• Managing Customer Expectations & Building Trust
• Handling Customer Complaints & Difficult Situations Professionally
• Metrics for Measuring Customer Service Success & Continuous Improvement
• Creating a Positive Customer Experience throughout the Entire Customer Journey
• Developing Emotional Intelligence for Enhanced Customer Interactions

Trayectoria Profesional

The Executive Development Programme in Building Smart Customer Service focuses on the most sought-after roles in the UK market. According to our research, Customer Service Managers take up 25% of the market, followed closely by Customer Support Specialists at 30%. Social Media Customer Service has a 15% demand, while Customer Service Team Leaders and Analysts hold 20% and 10% respectively. With a 3D Pie Chart, it's easier to visualise the market trends in customer service roles. The chart is designed to adapt to every screen size, offering an engaging and interactive experience for users. The graph's transparent background and clean design emphasises the importance of these roles in today's digital age.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

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Vía Rápida: GBP £140

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Modo Estándar: GBP £90

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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING SMART CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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