Executive Development Programme in IT Service Desk Analytics
-- ViewingNowThe Executive Development Programme in IT Service Desk Analytics is a certificate course designed to provide learners with essential skills for career advancement in the IT industry. This program focuses on the increasingly critical role of data-driven decision-making in service desk operations, teaching learners how to leverage analytics to improve service delivery, reduce costs, and increase customer satisfaction.
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โข IT Service Desk Analytics
โข Key Performance Indicators (KPIs) in IT Service Management
โข Data Analysis Tools and Techniques
โข IT Service Desk Metrics and Measurements
โข Root Cause Analysis for IT Service Desk Issues
โข IT Service Desk Dashboard and Reporting
โข Data Visualization in IT Service Desk Analytics
โข Machine Learning and Predictive Analytics for IT Service Desk
โข Continual Improvement in IT Service Desk Analytics
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