Executive Development Programme in Customer Journey Optimization Strategies
-- ViewingNowThe Executive Development Programme in Customer Journey Optimization Strategies is a certificate course designed to empower professionals with the skills to optimize customer journeys for improved business performance. In today's customer-centric world, understanding and optimizing the customer journey is crucial for business success.
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โข Customer Journey Mapping
โข Understanding Customer Touchpoints
โข Customer Experience (CX) Metrics and KPIs
โข Personalization Strategies in Customer Journey
โข Customer Journey Analytics
โข Optimizing Multi-Channel Customer Journeys
โข Voice of the Customer (VoC) Programs
โข Customer Journey Automation Techniques
โข Design Thinking for Customer Journey Optimization
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