Executive Development Programme in Strategic Service Improvement
-- ViewingNowThe Executive Development Programme in Strategic Service Improvement is a certificate course designed to empower professionals with the skills necessary to drive service excellence and improve business performance. This program emphasizes the importance of strategic decision-making and service improvement in today's competitive business landscape.
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โข Strategic Service Management: Understanding the importance of service improvement in an organizational context.
โข Customer Experience Design: Designing services to meet and exceed customer expectations.
โข Process Improvement Techniques: Leveraging tools and methodologies such as Six Sigma, Lean, and Kaizen.
โข Service Metrics and Analytics: Measuring and analyzing service performance to drive continuous improvement.
โข Change Management and Leadership: Leading and managing change effectively to ensure successful service improvement.
โข Technology and Innovation: Exploring the role of technology and innovation in service improvement.
โข Employee Engagement and Empowerment: Fostering a culture of continuous learning and improvement among employees.
โข Service Blueprinting and Journey Mapping: Visualizing service delivery processes and customer journeys to identify areas for improvement.
โข Service Improvement Project Management: Managing service improvement projects from inception to completion.
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