Advanced Certificate in Service Quality: Data-Centric Strategies
-- ViewingNowThe Advanced Certificate in Service Quality: Data-Centric Strategies is a comprehensive course designed to empower professionals in the modern service industry. This certification focuses on enhancing learners' ability to leverage data-driven strategies for improving service quality and customer experience.
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โข Unit 1: Introduction to Service Quality
โข Unit 2: Data-Driven Decision Making
โข Unit 3: Metrics and Measurements for Service Quality
โข Unit 4: Customer Experience Management
โข Unit 5: Data Analysis for Service Improvement
โข Unit 6: Quality Management Systems and Standards
โข Unit 7: Continuous Improvement and Innovation in Service Quality
โข Unit 8: Change Management and Service Quality
โข Unit 9: Data Security and Privacy in Service Quality
โข Unit 10: Case Studies in Data-Centric Service Quality Strategies
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