Professional Certificate in IT Service Strategy & Strategic Alignment
-- ViewingNowThe Professional Certificate in IT Service Strategy & Strategic Alignment is a crucial course for IT professionals seeking to align their services with organizational goals. This program emphasizes the importance of strategic planning in IT service management, addressing industry demand for experts who can bridge the gap between technology and business objectives.
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Here are the essential units for a Professional Certificate in IT Service Strategy & Strategic Alignment:
• IT Service Strategy Foundation: This unit covers the basic concepts and terminology of IT service strategy and its role in aligning IT with business objectives.
• Service Portfolio Management: This unit explores the process of creating and maintaining a service portfolio that aligns with business objectives and provides valuable services to customers.
• Demand Management: This unit covers the principles and practices of managing demand for IT services, including forecasting, capacity planning, and service level management.
• Business Relationship Management: This unit explores the role of business relationship management in building and maintaining effective relationships between IT and business stakeholders.
• IT Service Continuity Management: This unit covers the practices and procedures for ensuring the continuity of IT services in the event of disruptions or disasters.
• Supplier Management: This unit explores the process of managing relationships with suppliers of goods and services, including contract management, performance monitoring, and risk management.
• Financial Management for IT Services: This unit covers the principles and practices of financial management for IT services, including budgeting, cost control, and financial reporting.
• Strategic Planning for IT Services: This unit explores the process of developing and implementing a strategic plan for IT services that aligns with business objectives and supports long-term growth and success.
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