Executive Development Programme in SMS for Customer Success
-- ViewingNowThe Executive Development Programme in SMS for Customer Success is a certificate course designed to empower professionals with the necessary skills to drive customer engagement and success. In today's competitive business landscape, customer success has become a critical differentiator for organizations, leading to a high demand for skilled professionals in this field.
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โข Customer Success Fundamentals: Understanding the concept of customer success, its importance, and its role in SMS.
โข Customer Journey Mapping: Identifying and analyzing customer touchpoints, pain points, and opportunities for improvement.
โข Customer Segmentation: Strategies for segmenting customers based on various factors, and tailoring SMS for each segment.
โข Customer Health Scoring: Techniques for measuring and tracking customer health, and identifying at-risk customers.
โข SMS Metrics and KPIs: Understanding key SMS metrics, such as churn rate, net promoter score, and customer lifetime value.
โข Communication and Interaction: Best practices for communicating with customers, including email, phone, and in-app messaging.
โข Customer Advocacy and Retention: Building customer loyalty, reducing churn, and turning customers into advocates.
โข Scaling SMS: Strategies for scaling SMS as a organization grows, including the use of technology and automation.
โข SMS Analytics: Using data and analytics to inform SMS strategies and decision-making.
โข Change Management: Managing change within an organization, including the implementation of new SMS processes and technologies.
Please note that this is a sample outline and the actual content of the Executive Development Programme in SMS for Customer Success may vary depending on the provider and the target audience.
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