Executive Development Programme in Leading Customer Experience
-- ViewingNowThe Executive Development Programme in Leading Customer Experience is a certificate course designed to empower professionals with the necessary skills to drive customer-centric strategies. In today's experience-driven economy, this program is increasingly important as organizations strive to differentiate themselves through exceptional customer experiences.
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โข Understanding Customer Experience (CX)
โข CX Strategy and Design
โข Customer-Centric Leadership
โข Employee Engagement for Exceptional CX
โข Voice of the Customer (VoC) Programs
โข Utilizing Data and Analytics in CX
โข Digital Transformation and CX
โข CX Metrics and Measurement
โข Innovating and Improving CX
โข Change Management and CX Transformation
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