Executive Development Programme in Social Media for Customer Service
-- ViewingNowThe Executive Development Programme in Social Media for Customer Service is a certificate course designed to empower professionals with the essential skills needed to excel in today's digital landscape. With the rapid growth of social media, businesses are increasingly leveraging these platforms for customer service.
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โข Social Media Customer Service Fundamentals
โข Understanding Social Media Platforms
โข Building a Social Media Customer Service Strategy
โข Social Listening and Monitoring Techniques
โข Engaging with Customers on Social Media
โข Managing Customer Complaints and Crisis Situations
โข Measuring Social Media Customer Service Performance
โข Leveraging Social Media Analytics for Customer Insights
โข Integrating Social Media with Overall Customer Service Strategy
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