Executive Development Programme in Mobile Money: Building a High-Performing Agent Network
-- ViewingNowThe Executive Development Programme in Mobile Money: Building a High-Performing Agent Network is a certificate course designed to meet the growing industry demand for experts in mobile money services. This program emphasizes the importance of agent networks, which are crucial for the widespread adoption and success of mobile money systems.
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โข Mobile Money Fundamentals: Understanding the basics of mobile money, its benefits, and the role of agent networks
โข Building an Agent Network: Recruitment, onboarding, and management of agents to ensure a robust and scalable network
โข Agent Network Operations: Effective management of agent operations, including liquidity management, transaction processing, and dispute resolution
โข Risk and Compliance Management: Identification, assessment, and mitigation of risks associated with mobile money agent networks
โข Customer Experience and Engagement: Strategies for enhancing customer experience and driving customer engagement in mobile money services
โข Marketing and Sales: Designing and implementing effective marketing and sales strategies for mobile money services
โข Performance Metrics and Analytics: Utilization of data analytics and performance metrics to monitor and improve agent network performance
โข Regulatory Environment: Understanding the regulatory landscape and its impact on mobile money agent networks
โข Digital Transformation: Leveraging digital technologies to enhance agent network efficiency and effectiveness
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