Executive Development Programme in Advanced Complaint Handling Techniques
-- ViewingNowThe Executive Development Programme in Advanced Complaint Handling Techniques is a certificate course designed to empower professionals with the skills needed to manage and resolve complex complaints effectively. In an era where customer satisfaction is paramount, this programme is of utmost importance, addressing the industry's demand for experts who can handle high-pressure situations and maintain positive relationships.
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โข Advanced Complaint Analysis
โข Effective Communication in Complaint Handling
โข Root Cause Identification and Resolution
โข Regulatory Compliance in Complaint Management
โข Customer Experience and Complaint Handling
โข Utilizing Technology in Advanced Complaint Handling
โข Measuring and Reporting Complaint Handling Performance
โข Strategies for Dealing with Difficult Customers
โข Developing a Complaint Handling Action Plan
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