Global Certificate in Optimized Complaint Management Processes
-- ViewingNowThe Global Certificate in Optimized Complaint Management Processes course is a must for professionals seeking to excel in customer service and experience management. This course emphasizes the importance of effective complaint handling, a critical aspect of any business aiming to build customer loyalty and trust.
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โข Unit 1: Introduction to Complaint Management
โข Unit 2: Understanding Customer Expectations and Rights
โข Unit 3: Complaint Classification and Categorization
โข Unit 4: Effective Communication in Complaint Resolution
โข Unit 5: Complaint Handling Best Practices
โข Unit 6: Metrics and Measurement in Complaint Management
โข Unit 7: Optimizing Complaint Management Processes
โข Unit 8: Technology in Complaint Management
โข Unit 9: Legal and Ethical Considerations in Complaint Management
โข Unit 10: Continuous Improvement in Complaint Management Processes
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