Professional Certificate in Building Customer-Centric Experiences
-- ViewingNowThe Professional Certificate in Building Customer-Centric Experiences is a crucial course designed to help learners understand the importance of customer-centricity in today's business landscape. With the increasing demand for businesses to provide exceptional customer experiences, this course is more relevant than ever.
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โข Understanding Customer-Centricity: An Introduction
โข Customer Experience (CX) Strategy and Planning
โข Designing Customer Journey Maps
โข Implementing Omnichannel Engagement
โข Personalization Techniques in Customer Experience
โข Voice of the Customer (VoC) Programs
โข Metrics and Analytics for Customer-Centric Experiences
โข Continuous Improvement and Iterative Design
โข Change Management and Employee Engagement
โข CX Leadership and Best Practices
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