Executive Development Programme in Cabin Crew Management
-- ViewingNowThe Executive Development Programme in Cabin Crew Management is a certificate course designed to provide learners with the essential skills needed for career advancement in the airline industry. This program focuses on the importance of cabin crew management, addressing key areas such as safety, service delivery, and leadership.
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โข Cabin Crew Operations Management: This unit will cover the fundamentals of managing cabin crew operations, including scheduling, rostering, and crew resource management. โข Safety and Security Management: This unit will focus on ensuring the safety and security of passengers and crew, including emergency procedures, security protocols, and hazard identification. โข Customer Service Excellence: This unit will explore best practices for delivering exceptional customer service, including communication skills, conflict resolution, and cultural sensitivity. โข Financial Management for Cabin Crew Operations: This unit will cover the basics of financial management for cabin crew operations, including budgeting, forecasting, and cost control. โข Human Resources Management for Cabin Crew: This unit will examine the role of human resources in managing cabin crew, including recruitment, training, performance management, and employee relations. โข Regulatory Compliance for Cabin Crew Management: This unit will cover the regulatory framework for cabin crew management, including compliance with aviation regulations, safety standards, and quality assurance. โข Quality Management for Cabin Crew Operations: This unit will explore best practices for managing quality in cabin crew operations, including quality control, assurance, and continuous improvement.
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