Certificate in Customer Behavior and User Research
-- ViewingNowThe Certificate in Customer Behavior and User Research is a comprehensive course designed to equip learners with essential skills in understanding customer needs and behavior. This course is vital in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.
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โข Understanding Customer Behavior
โข User Research: Methods and Best Practices
โข Customer Segmentation and Personas
โข Usability Testing and Evaluation
โข Analyzing Customer Feedback and Data
โข Customer Experience (CX) Design
โข Ethnographic Research and Contextual Inquiry
โข Design Thinking and Human-Centered Design
โข User Interviews and Surveys
โข Quantitative and Qualitative Research Methods
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