Certificate Mastering Difficult Conversations
-- ViewingNowThe Certificate Mastering Difficult Conversations course is a must for professionals seeking to enhance their communication and problem-solving skills. This course addresses the importance of effective communication in navigating complex workplace situations, promoting understanding, and fostering positive relationships.
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โข Identifying Difficult Conversations
โข Preparing for Challenging Dialogues
โข Effective Listening in Tough Situations
โข Using "I" Statements and Active Constructive Responding
โข Managing Emotions During Conflict
โข Dealing with Different Personalities and Communication Styles
โข Techniques for Conflict Resolution
โข Providing and Receiving Constructive Feedback
โข Practicing Empathy and Compassion
โข Maintaining Professionalism and Ethics in Difficult Conversations
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