Global Certificate in CRM: Design & Customer Experience Management
-- ViewingNowThe Global Certificate in CRM: Design & Customer Experience Management is a comprehensive course that equips learners with essential skills for career advancement in the Customer Relationship Management (CRM) industry. This course emphasizes the importance of CRM and its role in enhancing customer experience, satisfaction, and loyalty.
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โข CRM Fundamentals: Understanding Customer Relationship Management, Key CRM Concepts, Importance of CRM in Business
โข Design Thinking for CRM: Human-Centered Design, Design Thinking Process, Designing CRM Solutions with Empathy
โข Customer Experience (CX) Management: Introduction to CX, CX Strategy, Measuring and Improving CX
โข Customer Journey Mapping: Mapping Customer Touchpoints, Understanding Customer Pain Points, Optimizing Customer Journey
โข CRM Personalization: Personalization Techniques, Segmentation Strategies, Personalized Communication Channels
โข CRM Data & Analytics: Data Collection and Management, Data Analysis, Data-Driven Decision Making
โข CRM Technology: CRM Software, CRM Integration, Emerging CRM Technologies
โข CRM Project Management: CRM Implementation, CRM Project Planning, CRM Project Execution
โข CRM Best Practices: CRM Strategy, CRM Governance, CRM Continuous Improvement
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