Professional Certificate in Online Conflict Resolution: Results-Oriented
-- ViewingNowThe Professional Certificate in Online Conflict Resolution is a results-oriented course designed to equip learners with essential skills for effective dispute resolution in the digital age. This certificate program focuses on the importance of conflict resolution, its impact on personal and professional growth, and the rising industry demand for skilled mediators in various sectors.
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⢠Unit 1: Introduction to Online Conflict Resolution
⢠Unit 2: Understanding Conflict: Types and Causes
⢠Unit 3: Effective Communication in Conflict Resolution
⢠Unit 4: Problem-Solving and Decision-Making Skills
⢠Unit 5: Mediation Techniques in Online Disputes
⢠Unit 6: Negotiation and Collaboration Strategies for Online Conflict
⢠Unit 7: Online Dispute Resolution (ODR) Process and Platforms
⢠Unit 8: Legal and Ethical Considerations in Online Conflict Resolution
⢠Unit 9: Cultural Sensitivity and Bias Awareness in Virtual Mediation
⢠Unit 10: Case Studies: Applying Conflict Resolution Skills to Real-World Scenarios
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