Global Certificate in Positive Communication & Emotional Intelligence
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⢠Understanding Positive Communication: This unit will cover the basics of positive communication, including its definition, importance, and benefits. It will also explore the different components of positive communication and how they contribute to effective and productive interactions.
⢠Emotional Intelligence: This unit will delve into the concept of emotional intelligence, including its definition, importance, and benefits. It will also cover the five key elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills.
⢠Active Listening: This unit will focus on the importance of active listening in positive communication and emotional intelligence. It will cover the different components of active listening, including paying attention, showing empathy, and providing feedback.
⢠Nonverbal Communication: This unit will explore the role of nonverbal communication in positive communication and emotional intelligence. It will cover topics such as body language, facial expressions, and tone of voice.
⢠Conflict Resolution: This unit will cover the basics of conflict resolution, including how to identify and address conflicts in a positive and productive manner. It will also explore the role of emotional intelligence in conflict resolution.
⢠Building Relationships: This unit will focus on the importance of building positive relationships in both personal and professional settings. It will cover topics such as empathy, active listening, and effective communication.
⢠Leadership and Emotional Intelligence: This unit will explore the relationship between emotional intelligence and leadership. It will cover topics such as self-awareness, self-regulation, motivation, empathy, and social skills, and how they contribute to effective leadership.
⢠Positive Communication in the Workplace: This unit will focus on the importance of positive communication in the workplace. It will cover topics such as effective communication, active listening, and conflict resolution.
⢠Emotional Intelligence in the Workplace: This unit will explore the role of emotional intelligence in the workplace. It will cover topics such as self-awareness, self-regulation, motivation, empathy, and social skills, and how they contribute to a positive and productive work environment.
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