Certificate in Smarter IT Service Management
-- ViewingNowThe Certificate in Smarter IT Service Management is a comprehensive course that empowers learners with essential skills for career advancement in IT service management. This certificate program focuses on smart IT service management strategies, techniques, and tools, making it highly relevant in today's technology-driven business environment.
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ITIL Foundation: Understanding ITIL & its Key Concepts
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Service Strategy: Defining Services to Meet Business Needs
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Service Design: Designing IT Services for Excellence
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Service Transition: Managing Changes & Releases
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Service Operation: Delivering & Supporting Services
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Continual Service Improvement: Enhancing IT Services
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Incident Management: Restoring Normal Service Operation
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Problem Management: Minimizing Service Disruptions
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Change Management: Implementing Changes Effectively
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