Certificate in Social Media for Customer Success Managers
-- ViewingNowThe Certificate in Social Media for Customer Success Managers is a crucial course designed to empower professionals in the customer success field. With the increasing importance of social media in business strategies, this program focuses on equipping learners with essential skills to leverage social media platforms for enhancing customer engagement and satisfaction.
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⢠Understanding Social Media Platforms
⢠Social Media Strategy for Customer Success
⢠Building a Social Media Presence
⢠Engaging with Customers on Social Media
⢠Social Listening and Monitoring
⢠Social Media Analytics for Customer Success
⢠Content Creation for Social Media
⢠Social Media Policies and Guidelines
⢠Crisis Management on Social Media
⢠Measuring Success with Social Media KPIs
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