Certificate in IT Service Strategy: A Practical Approach
-- ViewingNowThe Certificate in IT Service Strategy: A Practical Approach is a comprehensive course designed to provide learners with essential skills in IT service strategy. This program emphasizes the importance of aligning IT services with business objectives, enabling organizations to maximize value and achieve their goals.
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⢠IT Service Strategy
⢠Introduction to IT Service Management (ITSM)
⢠Service Strategy Framework
⢠Value Creation and Capture in IT Services
⢠IT Service Portfolio Management
⢠Understanding Customers and Market Needs
⢠Service Design and Transition
⢠Service Operations and Continuous Improvement
⢠Implementing IT Service Strategy
⢠Key Performance Indicators (KPIs) and Metrics in Service Strategy
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