Professional Certificate in IT Service Strategy & Performance Measurement
-- ViewingNowThe Professional Certificate in IT Service Strategy & Performance Measurement is a vital course for IT professionals seeking to advance their careers. This program focuses on essential skills required to align IT services with business objectives, ensuring optimal service strategy and performance measurement.
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⢠IT Service Strategy
⢠ITIL Framework and Best Practices
⢠Service Lifecycle and Service Value System
⢠Defining and Designing IT Services
⢠Service Portfolio and Service Catalog Management
⢠Measuring IT Service Performance
⢠Key Performance Indicators (KPIs) and Metrics
⢠Balanced Scorecard and Dashboard Development
⢠Continual Service Improvement (CSI)
⢠IT Service Strategy and Business Objectives Alignment
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