Executive Development Programme in CRM and Design Synergy
-- ViewingNowThe Executive Development Programme in CRM and Design Synergy certificate course is a comprehensive program designed to meet the growing industry demand for professionals with a deep understanding of Customer Relationship Management (CRM) and Design. This course emphasizes the importance of integrating CRM and Design strategies to drive business growth, improve customer experience, and foster innovation.
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⢠CRM Overview & Fundamentals
⢠Design Thinking for CRM
⢠Customer Segmentation & Targeting
⢠CRM Strategy & Implementation
⢠Data-Driven CRM & Analytics
⢠CRM Personalization & Customer Experience
⢠Synergy of CRM & Design: Bridging the Gap
⢠Human-Centered Design in CRM
⢠CRM & UX: Delivering Seamless Customer Experiences
⢠Measuring CRM Success & Iterative Design
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