Executive Development Programme in Customer-Centric Leadership Development
-- ViewingNowThe Executive Development Programme in Customer-Centric Leadership Development is a certificate course designed to empower professionals with essential skills for career advancement. In today's business landscape, customer-centric leadership is crucial for organizational success, and this course provides the necessary tools and techniques to lead in a customer-focused environment.
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⢠Understanding Customer-Centric Leadership: The primary focus of this unit is to introduce the concept of customer-centric leadership and its importance in today's business landscape. It will cover topics such as customer experience, customer loyalty, and the role of leadership in driving customer-centricity.
⢠Developing a Customer-Centric Mindset: This unit will delve into the mindset required for customer-centric leadership. Participants will learn about empathy, emotional intelligence, and the ability to see things from the customer's perspective.
⢠Customer-Centric Culture: This unit will explore how to create a culture that puts the customer at the heart of everything the organization does. It will cover topics such as organizational values, employee engagement, and the role of leadership in shaping culture.
⢠Customer Understanding and Insights: This unit will focus on the importance of understanding the customer and gathering insights to drive customer-centric strategies. It will cover topics such as customer research, data analytics, and customer segmentation.
⢠Customer Experience Design: This unit will delve into the process of designing and delivering exceptional customer experiences. It will cover topics such as journey mapping, service blueprinting, and prototyping.
⢠Customer-Centric Innovation: This unit will explore how to drive innovation from a customer-centric perspective. It will cover topics such as design thinking, ideation, and prototyping.
⢠Customer-Centric Metrics and Measurement: This unit will focus on the importance of measuring the success of customer-centric initiatives. It will cover topics such as customer satisfaction, net promoter score, and customer lifetime value.
⢠Leading Change in a Customer-Centric Direction: This unit will explore how to lead and manage change in a customer-centric direction. It will cover topics such as change management, stakeholder engagement, and communication strategies.
⢠Building Customer-Centric Teams: This unit will focus on how to build and lead customer-centric teams. It will cover topics such as
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