Global Certificate Healthcare Facility Process Mapping and Analytics
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⢠Process Mapping: Introduction to healthcare facility process mapping, benefits, and use cases. Tools and techniques for process mapping. Creating process flowcharts and value stream maps.
⢠Data Analytics: Overview of data analytics in healthcare facilities, including descriptive, diagnostic, predictive, and prescriptive analytics. Data sources, data quality, and data governance.
⢠Process Improvement: Methods and techniques for process improvement in healthcare facilities, including Lean, Six Sigma, and Theory of Constraints. Root cause analysis, problem-solving, and continuous improvement.
⢠Quality Measurement: Metrics and measures for healthcare facility processes, including process performance, patient outcomes, and financial performance. Balanced scorecards and performance dashboards.
⢠Change Management: Frameworks and models for managing change in healthcare facilities, including Kotter's 8-step model, Prosci ADKAR model, and Bridges' transition model. Communication, resistance, and sustainability.
⢠Project Management: Project management principles and best practices for healthcare facility process mapping and analytics. Stakeholder management, risk management, and project delivery.
⢠Data Visualization: Tools and techniques for visualizing data in healthcare facility process mapping and analytics. Data storytelling, data presentation, and data communication.
⢠Healthcare Technology: Overview of healthcare technology, including electronic health records (EHRs), telemedicine, and mobile health (mHealth). Integration with process mapping and analytics.
⢠Healthcare Regulations: Overview of healthcare regulations, including HIPAA, GDPR, and the Affordable Care Act. Compliance and risk management.
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