Masterclass Certificate in IT Service Strategy & Innovation
-- ViewingNowThe Masterclass Certificate in IT Service Strategy & Innovation is a comprehensive course designed to equip learners with essential skills for career advancement in the IT industry. This course emphasizes the importance of aligning IT services with business needs, fostering innovation, and managing risks effectively.
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⢠IT Service Strategy Foundation
⢠IT Service Strategy Framework
⢠Understanding Value Creation in IT Services
⢠ITIL Service Lifecycle and Service Strategy
⢠Identifying Customer Needs and Requirements
⢠IT Service Portfolio Management
⢠IT Service Financial Management
⢠IT Service Demand Management
⢠IT Service Level Management and Innovation
⢠Developing an IT Service Strategy Plan
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