Executive Development Programme in Retail Management: Operational Excellence

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The Executive Development Programme in Retail Management: Operational Excellence certificate course is a comprehensive program designed to enhance the skills of retail professionals. This course emphasizes the importance of operational excellence in the retail industry, where efficient and effective management of resources can significantly impact business performance.

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With the retail industry experiencing rapid growth and transformation, there is a high demand for skilled professionals who can lead operational excellence initiatives. This course equips learners with essential skills in areas such as supply chain management, inventory control, store operations, and customer service, providing a strong foundation for career advancement. By completing this course, learners will gain a deep understanding of the best practices in retail management and develop the ability to implement operational excellence strategies in their organizations. This will not only enhance their career prospects but also contribute to the success and growth of their employers, making this course a valuable investment for both individuals and organizations in the retail industry.

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과정 세부사항

• Retail Operations Management: Understanding the retail value chain, store operations, inventory management, and supply chain management.
• Customer Relationship Management: Building customer loyalty, customer service excellence, and managing customer data.
• Financial Management in Retail: Financial planning, budgeting, cost control, and understanding financial statements.
• Human Resource Management: Recruitment, training, performance management, and leadership development.
• Marketing and Sales Strategy: Market research, product development, pricing, promotion, and sales strategies.
• Retail Technology and Analytics: Leveraging data analytics, digital marketing, and retail technology for operational excellence.
• Retail Risk Management: Identifying and mitigating risks, ensuring compliance, and managing crises.
• Sustainability and Social Responsibility: Implementing sustainable practices and social responsibility in retail operations.
• Strategic Planning and Growth: Developing growth strategies, mergers and acquisitions, and international expansion.

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