Executive Development Programme in Connected Systems Complaint Handling
-- ViewingNowThe Executive Development Programme in Connected Systems Complaint Handling is a certificate course designed to empower professionals with the skills to manage and resolve customer complaints effectively in the era of interconnected systems. This programme is critical for industries that rely heavily on digital platforms, as it addresses the challenges of managing customer complaints across various systems and technologies.
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⢠Connected Systems Complaint Handling Fundamentals: Understanding the basics of connected systems and the importance of effective complaint handling.
⢠Connected Systems Architecture: Exploring the architecture of connected systems, including IoT devices, and their impact on complaint handling.
⢠Data Management in Connected Systems: Managing data in connected systems, including data privacy and security, and its role in complaint handling.
⢠Customer Experience (CX) Design: Designing a seamless customer experience in connected systems, and the impact of CX on complaint handling.
⢠Complaint Handling Processes in Connected Systems: Understanding the unique challenges of handling complaints in connected systems, and best practices for managing these complaints.
⢠Dispute Resolution in Connected Systems: Techniques for resolving disputes in connected systems, including alternative dispute resolution methods.
⢠Measurement and Analysis in Connected Systems Complaint Handling: Metrics and tools for measuring the effectiveness of complaint handling in connected systems, and strategies for continuous improvement.
Note: The above units are designed to be comprehensive and cover the essential topics for an Executive Development Programme in Connected Systems Complaint Handling. The sequence of units can be adjusted based on the specific needs and goals of the programme.
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