Advanced Certificate in Mobile Support: Leading Change
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⢠Mobile Technology Trends: Understanding the latest mobile technology trends and their impact on business operations is crucial. This unit covers topics such as 5G, IoT, AI, and AR/VR in mobile technology.
⢠Mobile Strategy Development: This unit focuses on creating a mobile-first strategy that aligns with the organization's overall objectives. It covers topics such as mobile app development, mobile website optimization, and mobile device management.
⢠Change Management in Mobile Support: This unit covers the principles of change management and how they apply to mobile support. Topics include stakeholder management, communication planning, and resistance management.
⢠Mobile Analytics and Metrics: This unit focuses on measuring the success of mobile initiatives through analytics and metrics. It covers topics such as mobile analytics tools, key performance indicators (KPIs), and data interpretation.
⢠Mobile Security and Privacy: This unit covers mobile security and privacy best practices, including mobile device encryption, secure mobile app development, and data protection regulations.
⢠Mobile Accessibility and User Experience: This unit focuses on creating accessible and user-friendly mobile experiences for all users. It covers topics such as mobile design principles, user testing, and accessibility standards.
⢠Mobile Support Operations: This unit covers the operations side of mobile support, including help desk software, incident management, and service level agreements (SLAs).
⢠Mobile Innovation and Future Trends: This unit looks at the future of mobile technology and support, including emerging trends and innovation opportunities.
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