Global Certificate in Communication for Confident Interactions
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⢠Effective Listening: Understanding the importance of active listening in communication, techniques to improve listening skills, and overcoming common barriers to effective listening. ⢠Clear Communication: Strategies for clear and concise communication, avoiding jargon and ambiguity, and using plain language to ensure understanding. ⢠Non-Verbal Communication: Exploring the impact of body language, facial expressions, and tone of voice on communication, and developing skills to interpret and use non-verbal cues. ⢠Cross-Cultural Communication: Understanding cultural differences in communication styles, avoiding stereotypes and assumptions, and developing cultural intelligence. ⢠Conflict Resolution: Techniques for managing and resolving conflicts, effective negotiation and mediation skills, and maintaining professionalism in difficult conversations. ⢠Presentation Skills: Developing skills for effective public speaking, using visual aids, and engaging audiences in various settings. ⢠Persuasive Communication: Understanding the principles of persuasion and influence, developing a persuasive message, and using persuasive techniques in various contexts. ⢠Written Communication: Techniques for effective written communication, including email etiquette, report writing, and proposal writing. ⢠Virtual Communication: Developing skills for effective communication in virtual settings, using technology to facilitate communication, and overcoming challenges in virtual communication. ⢠Building Rapport: Understanding the importance of building rapport in communication, developing rapport-building techniques, and maintaining positive relationships in professional and personal settings.
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