Global Certificate in CX Technologies & Connected Systems
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⢠Customer Experience (CX) Technologies: Overview of CX technologies and their role in improving customer experiences.
⢠Connected Systems: Introduction to connected systems and how they enable seamless communication between devices and applications.
⢠Customer Data Platforms (CDPs): Exploration of CDPs and how they help organizations collect, manage, and analyze customer data.
⢠CRM Systems: Overview of CRM systems, their features, and how they support customer engagement and retention.
⢠AI and Machine Learning: Explanation of AI and machine learning technologies and their applications in CX.
⢠Chatbots and Virtual Assistants: Introduction to chatbots and virtual assistants, their benefits, and how they enhance CX.
⢠Internet of Things (IoT) and CX: Overview of IoT and its impact on CX, including use cases and applications.
⢠Cloud Computing and CX: Explanation of cloud computing and how it enables scalable and flexible CX solutions.
⢠Data Privacy and Security: Overview of data privacy and security regulations and best practices for CX technologies.
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