Executive Development Programme in Customer Experience Leadership & Management
-- ViewingNowThe Executive Development Programme in Customer Experience Leadership & Management is a certificate course designed to empower professionals with the skills necessary to lead and manage customer experience strategies in today's competitive business landscape. This programme is critical for career advancement as it addresses the growing industry demand for customer experience experts who can drive business growth and improve customer satisfaction.
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⢠Customer Experience (CX) Strategy Development
⢠Understanding Customer Journey Mapping
⢠Voice of the Customer (VoC) Programs
⢠Implementing Customer Feedback Systems
⢠CX Metrics and Analytics
⢠Building and Leading Customer-Centric Cultures
⢠Design Thinking for Customer Experience
⢠Employee Engagement for Enhanced CX
⢠Utilizing Technology for CX Improvement
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