Professional Certificate in Customer Success Management & Strategy
-- ViewingNowThe Professional Certificate in Customer Success Management & Strategy is a crucial course designed to meet the growing industry demand for customer success experts. This program equips learners with essential skills necessary to drive customer satisfaction, loyalty, and growth in today's competitive business landscape.
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⢠Customer Success Fundamentals
⢠Understanding Customer Lifecycle Management
⢠Customer Success Metrics and KPIs
⢠Developing a Customer Success Strategy
⢠Stakeholder Management in Customer Success
⢠Customer Segmentation and Onboarding
⢠Customer Health Monitoring and Scoring
⢠Driving Adoption and Value Realization
⢠Communication and Relationship Building Skills
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