Professional Certificate in Customer Experience and Social Media
-- ViewingNowThe Professional Certificate in Customer Experience and Social Media is a crucial course designed to meet the growing industry demand for experts who can manage and deliver exceptional customer service through social media channels. This program equips learners with essential skills to handle customer inquiries, resolve issues, and create positive experiences on social media platforms.
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⢠Understanding Customer Experience (CX)
⢠Social Media Fundamentals
⢠Developing a CX Strategy for Social Media
⢠Social Listening and Monitoring
⢠Engaging Customers through Social Media
⢠Social Media Analytics for CX
⢠Managing Online Reputation and Crisis Management
⢠Personalization in Social Media CX
⢠Social Media Customer Support
⢠Measuring and Improving CX through Social Media
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