Executive Development Programme in Mastering Difficult Conversations
-- ViewingNowThe Executive Development Programme in Mastering Difficult Conversations is a certificate course designed to empower professionals with the necessary skills to handle challenging conversations in the workplace. This programme emphasizes the importance of open and effective communication, enabling learners to manage conflicts, provide constructive feedback, and strengthen relationships with colleagues and teams.
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⢠Understanding Difficult Conversations: An Introduction
⢠Identifying Triggers and Emotions in Difficult Conversations
⢠Preparation Strategies for Mastering Difficult Conversations
⢠Effective Communication Techniques in Difficult Conversations
⢠Active Listening and Empathy: Keys to Successful Difficult Conversations
⢠Dealing with Conflict and Resistance in Difficult Conversations
⢠Providing Feedback and Criticism in Difficult Conversations
⢠Building Trust and Repairing Relationships After Difficult Conversations
⢠Practical Application: Role-Playing and Simulation Exercises
⢠Developing a Personal Action Plan for Mastering Difficult Conversations
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