Masterclass Certificate in Customer Satisfaction Research Mastery
-- ViewingNowThe Masterclass Certificate in Customer Satisfaction Research Mastery is a comprehensive course designed to equip learners with essential skills for career advancement in customer experience management. This certification program focuses on the importance of customer satisfaction research in understanding and improving customer experience.
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Unit 1: Introduction to Customer Satisfaction Research
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Unit 2: Customer Satisfaction Metrics and KPIs
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Unit 3: Customer Experience (CX) Management
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Unit 4: Surveys and Feedback Collection Methods
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Unit 5: Data Analysis Techniques in Customer Satisfaction Research
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Unit 6: Customer Segmentation and Persona Development
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Unit 7: Voice of the Customer (VoC) Programs
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Unit 8: Utilizing Technology in Customer Satisfaction Research
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Unit 9: Implementing Customer Satisfaction Improvements
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Unit 10: Continuous Monitoring and Improvement of Customer Satisfaction
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