Global Certificate in AR for the Modern Contact Center

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The Global Certificate in AR for the Modern Contact Center is a crucial course for professionals seeking to stay ahead in the rapidly evolving customer service industry. With the increasing demand for immersive and personalized customer experiences, Augmented Reality (AR) has become a game-changer in contact centers.

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AboutThisCourse

This certificate course equips learners with essential skills to design and implement AR solutions that enhance customer engagement, streamline processes, and reduce costs. By gaining expertise in AR technologies, learners can help contact centers adapt to the digital age and provide exceptional customer service. The course covers a range of topics, including AR fundamentals, use cases in contact centers, design principles, and implementation strategies. Learners will also have the opportunity to work on real-world projects and receive feedback from industry experts. By completing this course, learners will be able to demonstrate their proficiency in AR and position themselves as leaders in the field.

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CourseDetails

• Introduction to Augmented Reality (AR): Understanding the basics of AR technology, its applications, and potential benefits in the contact center industry.
• AR Hardware and Software: Exploring the various AR devices and software solutions available for modern contact centers.
• AR Use Cases in Contact Centers: Identifying and analyzing real-world examples of AR implementation in contact centers, such as virtual assistants, immersive training, and remote support.
• Designing AR Experiences for Contact Centers: Best practices for creating effective AR experiences for contact center agents and customers.
• AR Integration with Existing Systems: Techniques for integrating AR technology with existing contact center software and infrastructure.
• AR Security and Compliance: Ensuring AR implementations meet industry standards and regulations for data privacy and security.
• AR Performance Metrics and Evaluation: Measuring the success and impact of AR implementations in contact centers.
• Future of AR in Contact Centers: Examining emerging trends and potential future developments in AR technology for contact centers.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN AR FOR THE MODERN CONTACT CENTER
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London School of International Business (LSIB)
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05 May 2025
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