Professional Certificate in Customer Experience & Service Excellence

Name: Professional Certificate in Customer Experience & Service Excellence
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The Professional Certificate in Customer Experience & Service Excellence is a comprehensive course that emphasizes the importance of exceptional customer service in today's competitive business landscape. This program is designed to equip learners with essential skills necessary to deliver outstanding customer experiences, foster customer loyalty, and drive business growth.

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AboutThisCourse

With a strong focus on practical applications, this course covers essential topics such as customer journey mapping, empathy, communication, and problem-solving. By completing this program, learners will be able to demonstrate a deep understanding of customer needs, expectations, and behaviors, and will be well-prepared to excel in customer-facing roles or to lead customer experience initiatives within their organizations. In an era where customer experience is a key differentiator, this certificate course is highly relevant and in demand across industries. By completing this program, learners will gain a competitive edge in their careers, and will be well-positioned to drive service excellence and deliver exceptional customer experiences in any industry or organization.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Designing Effective Customer Service Strategies
• Implementing Voice of the Customer (VoC) Programs
• CX Metrics and Measurement Techniques
• Building Customer-Centric Culture
• Leveraging Technology for Superior CX
• Handling Customer Complaints and Difficult Situations
• Continuous Improvement in Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseStatus

CourseProvidesPractical

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN CUSTOMER EXPERIENCE & SERVICE EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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