Executive Development Programme in Transformative Customer Advocacy

Name: Executive Development Programme in Transformative Customer Advocacy
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The Executive Development Programme in Transformative Customer Advocacy is a certificate course designed to empower professionals with the skills to drive customer-centric transformation. In today's experience-driven economy, businesses prioritize customer advocacy for sustainable growth.

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AboutThisCourse

This course bridges the gap between traditional and transformative customer strategies, emphasizing the importance of empathy, design thinking, and data-driven insights. By pursuing this programme, learners will gain a competitive edge in the job market, with skills in demand across various industries. The course equips professionals to lead customer experience initiatives, manage stakeholder expectations, and create a culture of customer obsession. Through immersive learning experiences, case studies, and real-world applications, participants will develop a strategic mindset and the ability to drive impactful change within their organizations. In summary, the Executive Development Programme in Transformative Customer Advocacy is essential for career advancement in today's customer-centric landscape. By mastering these skills, professionals can make informed decisions, build customer loyalty, and create memorable experiences that drive business success.

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CourseDetails

• Transformative Customer Advocacy Fundamentals
• Understanding Customer Experience (CX) Strategies
• The Role of Emotional Intelligence in Customer Advocacy
• Multi-Channel Engagement: Harnessing the Power of Omnichannel Support
• Metrics and Analytics in Customer Advocacy
• Leveraging Artificial Intelligence (AI) and Machine Learning (ML) in Customer Advocacy
• Design Thinking: Creating Customer-Centric Solutions
• Change Management and Transformational Leadership in Customer Advocacy
• Building and Leading High-Performing Customer Advocacy Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRANSFORMATIVE CUSTOMER ADVOCACY

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London School of International Business (LSIB)

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05 May 2025

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