Certificate in Service Management: Driving Innovation & Growth

Name: Certificate in Service Management: Driving Innovation & Growth
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The Certificate in Service Management: Driving Innovation & Growth is a comprehensive course designed to empower service professionals with essential skills for career advancement. This program highlights the importance of service management in today's business landscape and the growing demand for skilled professionals who can drive innovation and growth.

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AboutThisCourse

Through this course, learners will gain a deep understanding of service innovation strategies, service design thinking, and the latest trends in service management. They will develop the ability to lead service transformation initiatives, manage customer relationships, and leverage technology to drive operational efficiency. Equipped with these skills, learners will be well-positioned to excel in a variety of service-oriented roles, from customer service management to service operations and beyond. By completing this course, learners will not only enhance their professional skills but also demonstrate their commitment to staying at the forefront of the service management industry.

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CourseDetails

• Service Innovation: Understanding and Driving Change
• Customer Experience Management: Delivering Value and Driving Loyalty
• Service Design Thinking: Creating Exceptional Customer Journeys
• Digital Transformation: Leveraging Technology for Service Excellence
• Service Metrics and Analytics: Measuring Success and Driving Growth
• Innovation Strategy: Aligning Service Innovation with Business Goals
• Change Management: Implementing Innovative Solutions
• Service Leadership and Culture: Fostering a Culture of Innovation
• Service Blueprinting: Visualizing and Optimizing Service Delivery

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN SERVICE MANAGEMENT: DRIVING INNOVATION & GROWTH

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London School of International Business (LSIB)

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05 May 2025

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