Global Certificate in Customer Service: Next-Level

Name: Global Certificate in Customer Service: Next-Level
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The Global Certificate in Customer Service: Next-Level is a comprehensive course designed to equip learners with advanced skills in customer service. With the increasing importance of customer experience in today's competitive business landscape, this course is crucial for professionals looking to advance their careers in customer-facing roles.

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AboutThisCourse

This certificate course covers various topics such as communication strategies, conflict resolution, customer feedback management, and emotional intelligence. By completing this course, learners will be able to handle complex customer service situations with confidence, improving customer satisfaction and loyalty. According to recent industry reports, there is a high demand for customer service professionals with advanced skills. By earning this certification, learners can demonstrate their expertise and commitment to providing excellent customer service, making them stand out in a crowded job market. In summary, this course is important for career advancement in customer service, meets industry demand for skilled professionals, and equips learners with essential skills for handling complex customer service situations.

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CourseDetails

• Customer Service Foundations
• Effective Communication in Customer Service
• Problem-Solving and Conflict Resolution for Customer Service Professionals
• Advanced Customer Service Strategies
• Utilizing Technology in Customer Service
• Measuring Customer Service Performance
• Building Customer Loyalty and Advocacy
• Cross-Cultural Customer Service
• Adapting to Change and Innovation in Customer Service
• Ethical Considerations in Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE: NEXT-LEVEL

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London School of International Business (LSIB)

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05 May 2025

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