Professional Certificate in Active Listening for Building Rapport

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The Professional Certificate in Active Listening for Building Rapport is a course designed to enhance communication skills critical for career advancement. This program focuses on the importance of active listening, a skill highly sought after in various industries, including business, healthcare, education, and technology.

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AboutThisCourse

Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. This course equips learners with the essential abilities to build rapport, foster positive relationships, and improve team collaboration. By completing this program, professionals can expect to develop their emotional intelligence, negotiation skills, and problem-solving capabilities, making them more effective and valuable in the workplace. In today's fast-paced, distraction-filled world, active listening is a skill that sets professionals apart. By prioritizing active listening, individuals demonstrate respect, empathy, and a genuine interest in others' thoughts and feelings, leading to increased trust, productivity, and job satisfaction.

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CourseDetails

• Understanding Active Listening: Definition and Importance
• Key Elements of Active Listening: Body Language, Paraphrasing, and Questioning
• Overcoming Barriers to Active Listening: Biases, Distractions, and Emotions
• Building Rapport through Active Listening: Establishing Connection and Trust
• Active Listening Techniques for Effective Communication: Reflective Listening, Summarizing, and Clarifying
• Active Listening in Conflict Resolution: De-escalating Tension and Encouraging Open Dialogue
• Active Listening in Leadership and Management: Enhancing Team Communication and Collaboration
• Active Listening in Customer Service: Improving Customer Satisfaction and Loyalty
• Practicing Active Listening: Role-Playing Scenarios and Feedback Sessions

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN ACTIVE LISTENING FOR BUILDING RAPPORT
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London School of International Business (LSIB)
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05 May 2025
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