Global Certificate in Retail Customer Experience Leadership

Name: Global Certificate in Retail Customer Experience Leadership
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The Global Certificate in Retail Customer Experience Leadership is a comprehensive course designed to empower professionals with the skills necessary to excel in customer experience management. In today's retail landscape, customer experience has become a critical differentiator, making this course increasingly important.

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AboutThisCourse

The course covers essential topics such as customer journey mapping, voice of the customer programs, and design thinking, among others.This certification equips learners with the tools and techniques required to drive customer-centric change, increase customer loyalty, and improve business performance. By completing this course, learners will gain a deep understanding of the customer experience discipline, enhancing their career prospects and opening up new opportunities in the retail industry.

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CourseDetails

• Retail Customer Experience Management
• Customer Service Strategies in Retail
• Retail Industry Trends and Innovations
• Leading Customer-Centric Culture in Retail
• Customer Experience Metrics and Analytics
• Designing and Implementing Customer Journey Maps
• Voice of the Customer (VoC) Programs
• Building Customer Loyalty and Advocacy
• Leveraging Technology for Enhanced Customer Experience

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN RETAIL CUSTOMER EXPERIENCE LEADERSHIP

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London School of International Business (LSIB)

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05 May 2025

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